Customer Experience and Design Thinking Mentorship Programme
Looking for a fresh start with a Customer Experience (CX) and Design Thinking Career? CareerMate can help you get the ball rolling with a high-level guide on what to expect with a career in CX + Design Thinking. We'll chat through what your options may be in New Zealand and Australia, potential study opportunities and how this may align with your existing capabilities.
Alternatively, if you're studying toward a marketing, digital or design-related degree, short course or an internship, this could be the perfect programme to catapult you in the direction of your first full-time gig, whether that be in a start-up, mid-sized organisation or a larger multi-national.
We'll guide you through 3× 60-minute sessions and walk-through the following topics >>
CX 101: The critical role of people
What is CX? And yes, its far more than just great customer service.
The customer journey - discovering a brand to becoming a fan.
Empathising with your customers through customer research, feedback and insights.
Introduction to Design Thinking
What is design thinking and why it's critical to designing meaningful customer experiences.
The phases of Design Thinking > Empathise, Define, Ideate, Prototype, Test.
Design Thinking in action.
Your roadmap to a career in CX and Design Thinking
Different roles to explore (UX designer, researcher, CX strategist, service designer, product designer).
Skills and mindset to set you apart.
Networking tips to connect with industry professionals
Creating a career plan - setting achievable goals, gaining experience and staying ahead of the game.
Throughout each session, we'll keep room for Q&As, basic activities and discussion to aid learning. This programme will give you a taster of what a CX & Design Thinking career could look like for you.
Takeaways: CareerMate will provide you with some resources, including reading lists, tools and recommendations to help you navigate your self-learning as you head into a career in CX & Design Thinking.
Book in a free introduction with CareerMate and we can chat through whether this programme will meet your needs.
Looking for a fresh start with a Customer Experience (CX) and Design Thinking Career? CareerMate can help you get the ball rolling with a high-level guide on what to expect with a career in CX + Design Thinking. We'll chat through what your options may be in New Zealand and Australia, potential study opportunities and how this may align with your existing capabilities.
Alternatively, if you're studying toward a marketing, digital or design-related degree, short course or an internship, this could be the perfect programme to catapult you in the direction of your first full-time gig, whether that be in a start-up, mid-sized organisation or a larger multi-national.
We'll guide you through 3× 60-minute sessions and walk-through the following topics >>
CX 101: The critical role of people
What is CX? And yes, its far more than just great customer service.
The customer journey - discovering a brand to becoming a fan.
Empathising with your customers through customer research, feedback and insights.
Introduction to Design Thinking
What is design thinking and why it's critical to designing meaningful customer experiences.
The phases of Design Thinking > Empathise, Define, Ideate, Prototype, Test.
Design Thinking in action.
Your roadmap to a career in CX and Design Thinking
Different roles to explore (UX designer, researcher, CX strategist, service designer, product designer).
Skills and mindset to set you apart.
Networking tips to connect with industry professionals
Creating a career plan - setting achievable goals, gaining experience and staying ahead of the game.
Throughout each session, we'll keep room for Q&As, basic activities and discussion to aid learning. This programme will give you a taster of what a CX & Design Thinking career could look like for you.
Takeaways: CareerMate will provide you with some resources, including reading lists, tools and recommendations to help you navigate your self-learning as you head into a career in CX & Design Thinking.
Book in a free introduction with CareerMate and we can chat through whether this programme will meet your needs.
Looking for a fresh start with a Customer Experience (CX) and Design Thinking Career? CareerMate can help you get the ball rolling with a high-level guide on what to expect with a career in CX + Design Thinking. We'll chat through what your options may be in New Zealand and Australia, potential study opportunities and how this may align with your existing capabilities.
Alternatively, if you're studying toward a marketing, digital or design-related degree, short course or an internship, this could be the perfect programme to catapult you in the direction of your first full-time gig, whether that be in a start-up, mid-sized organisation or a larger multi-national.
We'll guide you through 3× 60-minute sessions and walk-through the following topics >>
CX 101: The critical role of people
What is CX? And yes, its far more than just great customer service.
The customer journey - discovering a brand to becoming a fan.
Empathising with your customers through customer research, feedback and insights.
Introduction to Design Thinking
What is design thinking and why it's critical to designing meaningful customer experiences.
The phases of Design Thinking > Empathise, Define, Ideate, Prototype, Test.
Design Thinking in action.
Your roadmap to a career in CX and Design Thinking
Different roles to explore (UX designer, researcher, CX strategist, service designer, product designer).
Skills and mindset to set you apart.
Networking tips to connect with industry professionals
Creating a career plan - setting achievable goals, gaining experience and staying ahead of the game.
Throughout each session, we'll keep room for Q&As, basic activities and discussion to aid learning. This programme will give you a taster of what a CX & Design Thinking career could look like for you.
Takeaways: CareerMate will provide you with some resources, including reading lists, tools and recommendations to help you navigate your self-learning as you head into a career in CX & Design Thinking.
Book in a free introduction with CareerMate and we can chat through whether this programme will meet your needs.